![]() And they would not permit us to take our plates to the seating area just outside the door - apparently everything must be consumed at an inside table. In addition to the food not being hot, everything had the same overall off taste. Then off to dinner at the buffet, since we were unable to secure a reservation at any of the restaurants. Room was tired and dated - only mirror was in the bathroom, and the lighting was terrible. Checked in after 9 hours of traveling, and then were subjected to a 30 min timeshare pitch before taken to our room. I will start off by stating that we attempted several times to have the property address our concerns, but they were completely unresponsive. Buffet food was served lukewarm, almost cold. Long walking distance from the hotel to the Main Street if you’re trying to catch a bus at a cheaper rate to go downtown or what not. Not too far from the pool but still an inconvenience. So if you get hungry you have to go to one of the restaurant. There’s also a sports bar open all night and they serve food as well such as wings, burgers, hot dogs, etc. Do not seem to be watered down as I read elsewhere. ![]() make the place look beautiful! -Staff provides really good service. PROS -The hotel is situated in the middle of so many plants and animals. The buffet food seemed a bit too cold for my liking. Isaac, the photographer, was really nice. He had us laughing and made the best drinks! Octavio and Yovannetti were awesome too. However, I do have to say the staff is amazing! The lobby bartender, Olí, is truly remarkable! He made our night every night. The hotel itself is a bit older than we would’ve like. They should really change them out as they give a bad first impression. The rugs that they have are pretty old, torn, and dirty. When we first arrived at the hotel we weren’t really impressed with the lobby area of the hotel. I went with 4 stars instead of 5 for a few reasons. The hotel is situated in the middle of so many plants and animals. ![]()
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